01Who should ask whom
TripzoCRM is used by travel agencies to manage their customers, so a deletion request goes to whoever holds the data you mean.
| If you are | Ask | Because |
|---|---|---|
| A travel agency using TripzoCRM | us, at support@tripzocrm.com | the account and its workspace are yours, and we hold them for you |
| A traveller who enquired with an agency | the agency you contacted | they decide what to keep about you; we only store it on their behalf |
| A member of staff at an agency | your own agency’s admin | they can remove your user from their workspace immediately |
Travellers
If you messaged an agency on WhatsApp or Instagram and want that conversation erased, write to the agency itself. If they do not act, you can write to us and we will pass the request on and follow up.
02How to request deletion
Three steps, and the first is the only one you have to do.
1. Write to us. Email support@tripzocrm.com from the address your account is registered to, with the word DELETE and your agency’s name in the subject line. You can also reach us from the contact page.
2. We verify it is you. An account holds other people’s personal data, so we confirm the request comes from someone entitled to make it before acting on it. For an account with more than one admin we will tell the other admins that a deletion was requested.
3. We erase it. The workspace and everything in it is removed from our live systems, and from backups as those age out.
03What is deleted, what is kept
| Deleted | Kept, and why |
|---|---|
| Leads, conversations, travellers’ contact details, itineraries, packages, bookings and uploaded files | Invoices and payment records for your own subscription, which tax law requires us to retain |
| Your users, their logins, roles and settings | Records of the deletion request itself, so we can show it was carried out |
| Connected WhatsApp and Instagram numbers, and the message history held against them | Anonymous, aggregated usage counts that cannot be traced back to you or your customers |
Irreversible
Deletion cannot be undone. Export anything you need first — leads, bookings and invoices can all be downloaded from the app before you ask.
04How long it takes
Verification normally takes one to two working days. Erasure from live systems follows immediately after, and within 30 days of the request in every case. Encrypted backups are rotated on their own schedule and the data is gone from them within 90 days.
If a WhatsApp or Instagram number was connected to the account, the connection is severed at the same time and no further messages reach us.
05Contact
Deletion requests and anything about them: support@tripzocrm.com.
A complaint about how personal data has been handled goes to the same address, or through the contact page.
Data Deletion · effective 22 September 2026
Read the Privacy Policy →